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Basement Protection Program (BPP)

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Dear Water Department Customer:

As a participant in the Water Department’s Basement Protection Program (BPP), we are requesting that you take a few minutes to answer some questions about the BPP. Our goal is to ensure that the backwater valves that we have installed at your property have protected you from basement backups during heavy rainstorms. We also welcome any recommendations or ideas you may have to help us make this program more customer friendly.

Please provide your 16 digit account number

  • Look up your PWD Account number here. Enter your address in the search box on the top right of the screen to search for your account information. Results will show information about accounts linked to the address including the account number.