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The Philadelphia Water Department recognizes and understands the significant challenges and heartaches long-time flooding problems can cause to homes and businesses.

Understanding the nature of specific problems in neighborhoods is an important first step for the City to develop solutions.

Please take the time to fill out this survey to help us better understand your flooding problem.

Take the Survey >>

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Flooding Dangers and What You Can Do To Be Safe

There are many ways to reduce the impacts of flooding and protect your family and property.

Sign up for PWD’s Basement Protection Program to prevent sewage backup at your property.

Avoid storing valuable possessions such as irreplaceable photo albums, artwork and important papers in your basement if it is prone to flooding.

During flooding events, dangerous and life-threatening hazards may exist so it is very important to recognize these dangers. For example, avoid driving through flooded streets and intersections. To better protect your basement from flooding or to clean up your property after a flood, go to for information.

Flood insurance is strongly recommended. You can go to to determine insurance costs to your property and how to obtain flood insurance.

Call PWD’s hotline number (215-685-6300) where trained call center reps are available during severe weather to better address increased calls and customer problems.

Take the Survey >>

Download a Printable Survey >>