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Customer tips

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#PHLSnow Tips: Don’t Let Snow Slow Response to Water and Fire Emergencies!

If you have a pipe burst, we need to access the curb box seen above to shut off water in an emergency. Make sure it's free of snow and ice to reduce the chance of major property damage. Credit: Philadelphia Water.
If you have a pipe burst, we need to access the curb box seen above to shut off water in an emergency. Make sure it's free of snow and ice to reduce the chance of major property damage. Credit: PWD

While we’re usually busy dealing with that wetter form of snow (rain!), the white stuff comes with a special set of challenges and risks—both for Philadelphia Water Department infrastructure and our crews out on the streets.

We’re asking citizens around Philadelphia give us a hand once the snow falls. Your assistance helps to make sure our crews can efficiently tackle any potential problems as they come up.

Here’s what you can do to help:

  • When shoveling, do not pile snow on top of storm drain inlets. Blocked storm drains can create flooding.
  • Make sure all fire hydrants are clear of snow, visible, and easily accessible.
  • Make sure your valve cover (see image at top) and other utility access points are clear of snow and ice and are easily visible to ensure the fastest shutoff in an emergency.
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