As part of ongoing efforts to improve our work and better understand the needs of customers, the Philadelphia Water Department is conducting a comprehensive survey intended collect feedback on a wide range of services.
The 2017 Customer Feedback Survey, made possible through a partnership with the University of Pennsylvania, measures public opinion and allows the department to gauge what people in Philadelphia think about PWD and the services we provide.
Any customer over 18 is eligible to take the survey. Participants will automatically enter a raffle to win one of many $100 gift cards. Survey instructions have been included in a flyer sent along with May 2017 water bills.
The survey can be accessed online here or by texting @WATER to 39242.