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Have a Few Minutes to Help Us Serve You Better?

Click the image to take the survey. You could win one of many $100 gift cards. 

We work extremely hard to protect our rivers and provide our 1.5 million customers with top-quality drinking water, and we want to make sure that water also comes with top-quality customer service.

That’s why we want to hear from you. We’ve teamed up with Temple University’s Institute for Survey Research to offer a survey aimed at learning more about what we can do to improve the services we provide.

Residents who take the survey will have a chance to win a $100 gift card, and there are three easy ways to give your input:

1. Go to and complete online

2. Call 215.204.5858 and complete over the phone

3. Text @WATER to 73940

Want to know more? Here’s a quick FAQ:

Q: How long does the survey take?

A: Less than 5 minutes.

Q: Who will see my answers?

A: Your answers and your identity will be kept completely confidential. No one but researchers at the Institute for Survey Research will ever see your responses.

Q: What will I get for taking the survey?

A: You will be entered into a raffle to win one of many $100 gift cards.

Q: What will happen with the surveys?

A: The Institute for Survey Research will analyze the data and prepare a report for Philadelphia Water. Philadelphia Water will take what they learned from the surveys to make improvements in delivering water service to all residents of Philadelphia.

For more information about this effort, call 215.204.5858